▶️Privacy Policy

This privacy policy explains how Guacamole and its designated agents may collect, use, and disclose information about you upon using our sites, the Guacamole platform, or engaging/interacting with us.

Updated on June 3rd, 2024

Welcome to the Guacamole Platform. This Privacy Policy applies to our websites, guacamole.gg and guac.gg (collectively referred to as the "Sites"). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Sites.

1. Information We Collect

Personal Information:

  • Name, if provided.

  • Email address, if provided as login method.

  • Contact details

  • Payment information & Digital Asset Wallet Information

  • Other information you provide us directly through our Sites

Non-Personal Information:

  • Browser type and version

  • Operating system

  • IP address

  • Referral URL

  • Time and date of access

  • Pages visited on our Sites

2. How We Use Your Information

We may use the information we collect from you in the following ways:

  • To personalize your experience and respond to your individual needs

  • To improve our Sites and services based on the information and feedback we receive from you

  • To process transactions and send periodic emails regarding your order or other products and services

  • To administer a contest, promotion, survey, or other site feature

  • To send periodic emails for updates, promotions, or news related to Guacamole Platform

  • Identify and/or diagnose problems

  • Detect, investigate, and prevent security incidents and other malicious, deceptive, fraudulent, or illegal activity and protect the rights and property of Guacamole and others

  • Debug to identify and repair errors in our Site

  • Comply with our legal and financial obligations

  • For other reasonable internal use or uses aligned with your relationship with us and the context in which we collected the information.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These measures include:

  • Secure socket layer (SSL) technology and other encryption methods to protect sensitive information

  • Regular malware scanning

  • Restricting access to personal information

4. Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it's release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property or safety.

5. Third-Party Services

Occasionally, at our discretion, we may include or offer third-party products or services on our Sites. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

6. Cookies

Our Sites may use "cookies" to enhance user experience. Users' web browsers place cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You can choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If you do so, note that some parts of the Sites may not function properly.

7. Changes to Our Privacy Policy

Guacamole Platform reserves the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact by opening a support ticket in our official Discord server.

Thank you for visiting the Guacamole Platform. We are committed to protecting your privacy and ensuring your experience with us is secure and enjoyable.

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